Service Design

+ Product Leadership

About Me

Service Design for Enterprise

 

Fouad is an enterprise digital transformation leader specializing in service design and digital products.

 

He has 15+ years of experience delivering great experiences and driving value for customers, citizens and organizations alike.

Experiences

Value Creation and Strategic Design

A hallmark of Fouad's leadership is his ability to deliver tangible results through implementation of strategic design in the transformation journey. By creating value for clients and end-users across industries, Fouad has established himself as a strategic thinker who drives innovation from concept to execution. His focus on collaboration ensures that stakeholders are aligned towards common goals, further enhancing the impact of his strategic design on impatcful services.

Service and Product Design Excellence

Fouad has signifgant experience leading the practice of service design at scale. He is dedicated to delivering high-value services to all users across the organizations he works with. Through his leadership, Fouad champions best practices in user research, collaboration, and stakeholder engagement, ensuring that every design decision is grounded in real-world insights. His commitment to excellence drives the design process, ensuring that services are not only functional but also impactful.

Empowering Teams and Capacity Building

Fouad's leadership extends beyond the realm of design as he excels in empowering teams and building capacity. Through his mentorship, he has cultivated a culture of excellence within internal design teams, fostering their growth and development. With expertise in Agile/SCRUM methodologies and remote team management, Fouad ensures that teams are equipped with the tools and knowledge needed to deliver impactful services. Additionally, his experience in design and product capacity building, Fouad extends his guidance to enterprise executives, empowering them with human-centered design principles to build buy-in at all levels.

Blog

My Experience